Course Description

Have you ever been blamed for someone else’s mistake? The natural reaction may be to try and shift blame back to the person who made the mistake, but that does not work. Shifting the blame takes time and energy away from solving the problem, which is the ultimate goal. Ignore the injustice of being blamed for something you did not do and focus on solving the problem. This video demonstrates how to respond when a mistake is brought to your attention. Use the communication tips in this course to help solve the problem and move on from a mistake. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.